FAQ

Questions, answered plainly.

If yours is not here, ask us. We would rather answer it now than have you guess.

General

What kind of websites do you build?

Three kinds. Frontend websites: marketing sites, landing pages and portfolios. Full-stack websites: sites with logins, a database and an admin panel. Custom builds: web apps, portals and platforms scoped to your business.

Do you use templates or page builders?

No. Every site is designed for the business it belongs to and written as code. That is why it loads fast, and why you are free to take it anywhere.

Who owns the website when it is finished?

You do. With code handover, the full source goes into your GitHub account. With managed hosting, we run the site for you, and you can ask for the code and move away whenever you like.

Pricing and payment

Do the prices include GST?

No. Prices are shown before tax. We add 18% GST on the invoice, and you get a GST-compliant invoice with our GSTIN that you can claim against if you are registered.

How and when do I pay?

Projects are billed against milestones, starting with an advance that books your slot. We accept bank transfer and UPI. Each invoice appears in your client portal with payment details.

Is the quote fixed, or can it go up?

Fixed. Once you accept a quote, that is the price for that scope. It changes only if you ask for something outside the scope, and we agree the cost with you first.

Should I choose code handover or managed hosting?

Choose handover if you have someone technical who will host and maintain the site. Choose managed hosting if you would rather not think about servers, backups or updates. The build price is the same either way.

Process

How long does a project take?

A frontend website usually takes 2 to 4 weeks. A full-stack website usually takes 5 to 10 weeks. Custom builds are planned in stages, and we give you dates for each one before work starts.

What do you need from me to get started?

A short brief: what the business does, who the site is for and what you want it to achieve. The Start a Project form walks you through it in a few minutes. Logos, photos and copy can follow later.

Can I see progress while you work?

Yes. You get a client portal with the milestone plan, a staging link that updates as we build, and a message thread with the team. You approve each milestone before we move on.

What if I want changes along the way?

Every project includes revisions at the design stage. Changes inside the agreed scope are part of the job. If something new comes up, we quote it separately so the price never moves without your say.

Managed hosting

What does managed hosting include?

Hosting, SSL, help connecting your domain, daily backups, uptime monitoring, security updates and a monthly allowance of small content edits. The fee depends on the kind of site: one price for frontend websites, one for full-stack websites, and a custom quote for database-heavy or high-traffic sites.

What counts as a small content edit?

Changing text, swapping images, updating prices or opening hours, adding a team member. New pages and new features are quoted separately. Unused time does not carry over to the next month.

Can I cancel managed hosting?

Yes, at any time. We hand over the code and a deployment guide so you can host it elsewhere. Monthly plans end at the close of the billing month. See the refund policy for yearly plans.

Code handover

What exactly do I get with code handover?

The full source code in your GitHub account, a deployment guide, documentation, and a 30-day window in which we fix any bug in what we built at no charge.

What happens after the bug-fix window ends?

The site is yours to run. If you want changes later, buy maintenance hours or ask for a quote. You can also move to managed hosting at any point. Write to support@mavelo.co.in and we will set it up.

Still have a question?

Ask us directly. Or send the brief, and we will answer it alongside your quote.