Process
Five steps. You always know which one you are in.
No disappearing for weeks, no surprise invoices. Each step has a clear output, and nothing moves forward until you have approved it.
Step 01
Discover
We learn the business, the audience and what the site has to achieve.
What happens
- A call to understand your goals, customers and competitors
- A review of your current site and what is not working
- Agreement on pages, features, budget and timeline
What you get
- A written scope
- A fixed quote
- A milestone plan with dates
Step 02
Design
Structure first, then the visual design. You review both before we build.
What happens
- Page structure and content outline
- Visual direction for the key pages
- Full designs for desktop and mobile
What you get
- Wireframes
- Design files for every page
- A round of revisions at each stage
Step 03
Build
We build it properly: responsive, fast and accessible, on a link you can open any time.
What happens
- Frontend built to match the approved design
- Backend, database and integrations, where the project has them
- Testing across devices and browsers
What you get
- A staging link that updates as we go
- Progress in your client portal
- A milestone to approve before launch
Step 04
Launch
We ship it, check it and hand it over or switch on hosting.
What happens
- Final checks: speed, SEO, forms, redirects and analytics
- Domain and SSL connected
- Code pushed to your GitHub, or the site moved onto our hosting
What you get
- A live site
- Documentation and a deployment guide
- A 30-day bug-fix window
Step 05
Grow
A website is never finished. We stay available for what comes next.
What happens
- Content edits and small improvements
- New pages and features as the business changes
- Monitoring, backups and security updates on managed hosting
What you get
- A monthly edit allowance on managed hosting
- Support tickets with clear response times
- Quotes for larger additions
The first step costs nothing. Send a brief and we will tell you what we would build.
Read the questions people askReady for step one?
Tell us what it needs to do. We reply within one business day with questions or a fixed quote.