Refund and Cancellation Policy

• Before work starts: if you cancel before we begin work, we refund the advance in full.
• After work starts: you may cancel at any time. You pay for the work completed up to the date of cancellation. Any amount you have paid beyond that is refunded.
• Approved milestones: payments for milestones you have approved are not refundable.
• After launch: a completed and delivered project is not refundable. Defects are covered by the bug-fix window.

• Monthly plans: you may cancel at any time. The plan runs to the end of the month you have paid for. That month is not refunded.
• Yearly plans: if you cancel within 30 days of the start or renewal date, we refund the full yearly fee less one month. After 30 days, we refund the unused full months at the monthly rate you would otherwise have paid.
• When hosting ends, we hand over the source code and a deployment guide so that you can host the site elsewhere.

Add-ons that have been delivered are not refundable. Unused prepaid maintenance hours are refunded if you ask within 90 days of buying them.

If we are unable to complete a project for a reason that is not your fault, we refund everything you have paid for work that was not delivered.

To ask for a cancellation or refund, write to support@mavelo.co.in with your invoice number. We confirm within 2 business days. Approved refunds are paid to the original payment method within 7 to 10 business days. GST is refunded where the law allows, through a credit note.

Mavelo Studio, Nilambur, Malappuram, Kerala, 679329, India.

Email: support@mavelo.co.in. Phone: +91 88912 56206. We reply within one business day.